Key Responsibilities:

• Manage incoming, and place outgoing calls to customers
• Management and resolution of customer complaints
• Identify and escalate issues to team leaders
• Provide accurate product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls

Qualifications:

• Bachelor’s degree.
• Previous Experience 1 year in the same role and travelling industry is a must
• Good command of English.
• Excellent data entry and typing, and computer skills
• Excellent communication skills (both written and verbal), along with active listening
• Strong customer focus, guided by follow-up and follow-through and excellent telephone manner