Duties and Responsibilities: Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization’s service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Completing call notes and call reports as necessary..Read more

Customer Service Representative. Key Responsibilities: • Manage incoming, and place outgoing calls to customers• Management and resolution of customer complaints• Identify and escalate issues to team leaders• Provide accurate product and service information to customers• Research required information using available resources• Research, identify, and resolve customer complaints using applicable software• Document all call information according to standard operating procedures• Recognize, document, and alert the management team of trends in customer calls   Qualifications: • Bachelor’s degree. • Previous Experience 1 year in th..Read more

Key Responsibilities:   Manage incoming, and place outgoing calls to customers Management and resolution of customer complaints Identify and escalate issues to team leaders Provide accurate product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls   Qualifications:   Bachelor’s degree. Previous Experience 1 year in the same role and travelling industry is a must Good command of Engl..Read more