A Concierge, or Guest Services Representative, is a hospitality professional who attends to the needs of guests and helps them organize their accommodations while staying at a hotel or other building that provides lodging services. Their duties include making reservations, recommending restaurants, bars and clubs to guests and arranging errands such as grocery delivery and dry cleaning services.

Concierge duties and responsibilities

Maintain updated knowledge of assets specific to the company’s needs.

Provide excellent customer service and attention to detail.

Maintain positive ongoing relationships.

Maintain high ethical standards and professionalism.

Multitask and prioritize as necessary to meet customer needs.

Represent the company with integrity and dedication.

Answer phone an email inquiries from potential guests in a timely and respectful manner

Greet guests and visitors warmly and make them feel welcome and attended

Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions

Receive and redirect mail, phone calls, packages, etc

Qualifications for Concierge

1+ years of the same role

Positive phone demeanor and superior written and verbal communication skills are essential

Must have a service oriented mindset and be capable of making every guest feel valued

Exemplify strong organizational skills and attention to detail

Competent working with Microsoft Office suite, including Word, Outlook and Excel

Possess a positive attitude and be willing to work as part of a team